Shipping policy

Thank you for choosing IVOR BLACKBURN. Based in Wellington, New Zealand, our online store focuses on retailing premium fresh produce, seasonal fruits, vegetables and frozen seafood. We abide by strict cold-chain order handling protocols and adopt professional insulated packaging with ice packs to stabilize product temperature during transit, striving to deliver all orders fresh and meet expected logistics schedules.
Order Processing Time
We finalize order verification, commodity inspection and cold sealed packaging within 1 to 3 business days after successful payment and order confirmation. Order processing services will be suspended on New Zealand weekends and national public holidays. During busy promotional cycles and order surges, order preparation may be delayed slightly. We will send timely email alerts to customers once obvious delivery delays occur.
Shipping Rates and Delivery Estimates
Shipping fees are calculated based on package weight, overall size and delivery destination. The exact logistics cost will be automatically calculated and displayed on the checkout page before payment confirmation. All fresh and frozen orders will be delivered via professional New Zealand local cold-chain courier service, with an estimated delivery period of 2 to 5 business days, subject to actual logistics status. The stated delivery time is for reference only. Actual arrival time may be affected by logistics provider operational failures, extreme weather, regional traffic restrictions and official holidays.
Shipment Confirmation and Order Tracking
Once our warehouse completes parcel handover to authorized logistics partners, you will receive an official shipment confirmation email including dedicated tracking codes and logistics inquiry entrances. Due to cross-system data synchronization delays, parcel tracking information will be updated and accessible for query within 24 hours after shipment. If tracking data cannot be loaded normally, customers may contact our support team for manual parcel tracing.
Incorrect Address Disclaimer
Customers shall fill in accurate, complete and valid recipient addresses, postal codes and contact numbers during checkout, and double-check all delivery information before submitting orders. IVOR BLACKBURN shall not bear any liability for misdelivery, delivery failure or parcel loss caused by false or incomplete information provided by buyers. If parcels are returned to our warehouse due to address errors, buyers need to bear all additional reshipping fees independently.
Lost or Damaged Packages
If your fresh produce parcel is missing or untraceable during transit, please submit a loss investigation request to our customer service within 3 days after the scheduled delivery date. Cold-chain transportation may cause packaging deformation or temperature fluctuation for fresh products. If you receive damaged or deteriorated goods, please retain the original outer packaging and take clear evidentiary photos within 24 hours after receiving parcels. Our team will conduct comprehensive verification and deliver targeted solutions as soon as possible.
Fresh Product Care Notice
Each fresh and frozen product is attached with professional storage guidelines applicable to New Zealand food safety standards. Frozen products need to be stored below minus 18 degrees Celsius, while chilled fresh produce and seafood require storage between 0 to 4 degrees Celsius. Customers shall store and consume products following official prompts. We reject after-sales claims for deterioration caused by improper storage, delayed collection after delivery or rough handling.
International Shipping and Customs Notice
We provide global cross-border shipping services for all fresh merchandise. Overseas shipments may generate import tariffs, customs clearance handling fees and other statutory charges required by destination countries. All customs-related expenses are borne by order recipients, and such fees are not included in product prices and settled shipping costs. We will not be responsible for parcel detention, customs rejection and relevant losses arising from buyers' non-compliance with local import declaration and biosecurity regulations.
Contact Information
If you have any questions about shipping regulations, logistics progress and delivery after-sales issues, please contact us via official channels below:
Trade name: IVOR BLACKBURN
Phone number: +64 22 635 1842
Email: info@ivorblan.shop
Physical address: 191 Tory Street, Te Aro, Wellington 6011, New Zealand